Privacy Policy
Last Updated: October 9, 2026
TheCollectibleCard.com (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, contact customer support, or use our services.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and Order Information: Your name, email address, phone number, billing address, shipping address, purchased products, order history, and other information related to your orders.
Payment Information: Payment service providers process your payment information. We may receive transaction details and information related to payment status, refunds, and fraud prevention. Please do not send your full card number, security code, or other sensitive payment credentials to us through customer support emails or chats.
Customer Support Information: Messages and emails you send us, order numbers, photos, attachments, and information related to the handling of your inquiries or issues.
Technical Information: Your IP address, browser type, device information, pages visited, access timestamps, and service logs.
Cookies and Similar Technologies: Depending on your consent preferences and the tools used on our website, we may collect information through cookies and similar technologies.
2. Identity and Payment Verification
In certain circumstances, we may request reasonably necessary verification materials to verify an order, resolve payment issues, or prevent fraud. These materials may include proof of identity, proof of address, the last four digits of a payment card, or proof of a PayPal payment.
Please do not submit your full card number, card password, PIN, or CVV/CVC security code. Where possible, conceal any sensitive information that is not relevant to the verification purpose.
Verification materials are accessible only to authorized personnel when necessary and are not used for marketing purposes.
Under our verification process, approved verification documents are automatically deleted within 24 hours after approval, while rejected documents are deleted after 7 days. We may retain the minimum necessary audit records, such as verification status and timestamps.
Customers who have completed verification generally do not need to submit the same materials again solely because an order value changes. Verification status remains active until revoked by an administrator. We may notify you by email of relevant status changes.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To process orders and arrange shipping and delivery.
- To process payments, refunds, and related transactions.
- To provide customer support and respond to your inquiries.
- To investigate delivery issues, product concerns, and order disputes.
- To maintain business, transaction, and accounting records.
- To detect and prevent fraud, abuse, and security risks.
- To evaluate and improve the quality of our customer support.
- To send marketing communications where permitted by applicable law and consistent with your preferences or consent.
4. Cookies, Marketing, and Communication Preferences
We may use cookies and similar technologies to maintain essential website functions, remember your preferences, and, where you have provided the required consent, measure website usage and advertising performance.
You may manage optional cookies through the cookie settings available on our website, where provided. The options available may depend on your location and applicable legal requirements.
If you no longer wish to receive marketing emails, you may unsubscribe using the link included in those emails. Even if you unsubscribe from marketing communications, we may still send necessary transactional messages, including order confirmations, shipping notifications, security notices, and other essential service communications.
5. How We Share Your Information
We may share your information with the following categories of third parties when reasonably necessary to operate our business and provide our services:
- E-commerce platforms: To operate and maintain our website and order management systems.
- Payment service providers: To process payments, refunds, and transaction verification.
- Shipping and delivery providers: To fulfill and deliver your orders.
- Customer communication and support providers: To manage customer inquiries.
- Website hosting, storage, and technology providers: To maintain website operations.
- Analytics and advertising providers: To analyze website usage or measure advertising performance where permitted by applicable law and consistent with relevant consent requirements.
We may also disclose information when required by law, legal process, or when necessary to protect our legitimate interests. If a merger, acquisition, asset transfer, or similar business transaction occurs, relevant information may be transferred as part of that transaction, subject to applicable law.
Because some service providers may be located outside your region, your personal information may be processed in other states, provinces, or countries.
6. Data Retention and Security
We determine how long to retain personal information based on the purpose for which it was collected, order and customer support needs, dispute resolution requirements, legal and accounting obligations, and fraud prevention and security needs.
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security in all circumstances.
7. Your Privacy Rights
Depending on the laws applicable to your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where applicable.
- Request deletion of your personal information.
- Request an electronic copy of certain personal information.
- Ask questions or submit complaints about our handling of personal information.
These rights may be subject to limitations under applicable law. For example, we may need to retain certain order, transaction, tax, accounting, or legal records.
To protect your information, we may request identity verification proportionate to the nature and risk of your request.
8. Children's Privacy
Our website and services are not specifically directed toward children. Where applicable law requires parental or guardian consent, we will comply with the relevant consent requirements.
If you believe that a child has provided us with personal information without the required consent, please contact us using the details below. We will review the matter and take appropriate action as required by applicable law.
9. Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us:
Website: TheCollectibleCard.com
Email: shop@thecollectiblecard.com
Suggested email subject: Privacy Policy / Privacy Request
We will handle your request in accordance with applicable law and, where necessary, explain the outcome or any limitations that apply.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
The updated version will be published on this page, and the “Last Updated” date will be revised accordingly. Where required by applicable law, we will notify you of material changes through appropriate means or obtain your consent.