Refund, Return & Order Cancellation Policy

Last Updated: October 23, 2026

At TheCollectibleCard.com, we understand that collectible cards and sealed products are important to our customers. We strive to provide accurate product descriptions, carefully package orders, and resolve order issues fairly.

If you have a question or need assistance with an order, please contact us at shop@thecollectiblecard.com and include your order number.

1. Returns for Change of Mind

Due to the nature of collectible products, we generally do not accept returns or exchanges for change-of-mind purchases when the item matches its listing and is supplied as ordered.

This includes, but is not limited to:

- Randomized sealed products: Disappointment with the cards pulled, the contents obtained, or the market value of the cards inside.

- Market value changes: Changes in the market price of a card, sealed product, or collectible after purchase.

- Individual cards: Deciding that a card is no longer wanted or does not meet personal preferences when it matches the listing.

- Graded cards: Disagreement with the assigned grade or personal expectations when the grading information and item details were accurately disclosed.

- Ordering mistakes: Selecting the wrong language, edition, product, or quantity when the item supplied matches the order.

Please carefully review each product's title, description, photos, language, edition, condition, grading information, and quantity before placing an order.

This policy does not exclude remedies for incorrect, missing, defective, materially misdescribed, or otherwise qualifying items, or any rights available under applicable law.

2. Shipping Protection

Optional Shipping Protection is available at checkout for an additional fee calculated at 2% of the order value. The applicable fee will be displayed at checkout before you complete your purchase.

Shipping Protection is separate from standard shipping charges and is optional.

Customers who purchase Shipping Protection may submit a claim for eligible shipping incidents, including:

- Package loss: A package that has not been received and is eligible for a loss claim under the applicable coverage terms.

- Damage during transit: Goods damaged due to circumstances arising during shipping.

- Delivery delays: For eligible delays beyond the expected delivery date, customers may receive a one-time compensation of $5 USD or the equivalent in local currency, subject to the applicable eligibility requirements.

- Incorrect delivery by the carrier: Additional costs resulting from a carrier delivering a package to an incorrect address may be reviewed when the customer provided an accurate shipping address at checkout.

For eligible claims involving lost or damaged goods, the maximum compensation will not exceed the purchase value of the affected goods, subject to the applicable coverage terms.

Purchasing Shipping Protection does not guarantee automatic compensation or a refund. Each claim will be reviewed based on available tracking information, supporting evidence, applicable coverage, exclusions, and claim requirements.

Customers who do not purchase Shipping Protection retain all rights and remedies available under applicable law. Shipping Protection does not replace our responsibility to fulfill orders correctly or our legal obligations regarding incorrect, missing, defective, or misdescribed items.

For additional information about shipping, coverage, and claim procedures, please review our Shipping & Delivery Policy.

3. Incorrect, Missing, Damaged, or Misdescribed Items

If you receive an incorrect item, discover that an item is missing, or find that a product is damaged or materially differs from its listing, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please include the following information when reporting an issue:

- Your order number.

- A description of the issue.

- Clear photos of the affected item, where applicable.

- Photos of the shipping label, outer packaging, and protective packaging, where available.

- Any other reasonable information needed to review the claim.

For a package that has not arrived, please provide relevant tracking information, delivery notifications, or other available evidence. You are not required to provide a photo of an item or package you have not received.

Please retain the original packaging while we review your claim. If photographs are unavailable, explain the circumstances so we can consider other available evidence.

We recommend reporting issues within 7 days of delivery to help us investigate promptly. This reporting period does not automatically eliminate any rights or remedies available under applicable law.

The product listing, including the product title, selected specifications, language, edition, photos, condition details, and description, will be considered when reviewing whether the item supplied matches the order.

If we ship an incorrect item or an error occurs in our listing or fulfillment process, we will work with you to resolve the issue regardless of whether you purchased Shipping Protection.

After reviewing the order details and available evidence, an appropriate resolution may include:

- Sending a missing item.

- Replacing an incorrect or damaged item.

- Refunding the affected item.

If an item has qualifying damage and you agree to keep it, we may offer a partial refund. We will explain the proposed amount and obtain your agreement before processing the partial refund.

For minor packaging damage, any proposed compensation will depend on the nature of the damage, the affected item's condition, and the impact on its collectible value. No fixed percentage or guaranteed compensation amount applies to every case.

For an item that is severely damaged or completely destroyed, the available remedy will depend on the circumstances, the evidence, the applicable terms, and applicable law.

If we discover an inventory or condition issue before shipping, we will contact you and explain the available options.

Any substitute product, price adjustment, revised fulfillment arrangement, or store credit offered as a resolution will require your agreement where applicable. If an item is unavailable and you do not agree to a proposed substitute, we will refund the unavailable item as appropriate and confirm the arrangements for any remaining items in the order.

4. Returns Required to Resolve a Product Issue

Please contact us before returning any item so we can review your request and provide the appropriate return instructions and address.

Do not send a return to an address obtained from an unofficial source or ship an item back without first contacting us.

Where a return is necessary because of our error or a qualifying product issue, we will provide return instructions and cover reasonable required return costs as applicable under this policy and applicable law.

For a discretionary return that we agree to accept, we will explain the applicable conditions and costs before the return is arranged.

After identifying a problem, please avoid further handling that could alter the condition of the collectible. Where practical, retain the original packaging and avoid opening additional sealed contents while we review the issue.

Opening a product does not automatically eliminate a valid claim concerning a defect or an issue that could only reasonably be discovered after opening.

Nothing in this section restricts any return right or other remedy required by applicable law.

5. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible at shop@thecollectiblecard.com and include your order number and the details of your request.

We will make reasonable efforts to accommodate cancellation or modification requests before order fulfillment or dispatch begins. However, we cannot guarantee that a request can be completed because orders may enter processing shortly after purchase.

Submitting a request within 24 hours of placing an order does not guarantee cancellation or modification if fulfillment has already begun.

Once an order has shipped, cancellation or withdrawal for change of mind may no longer be available under our standard policy. This does not limit any cancellation rights or other remedies available under applicable law.

We may temporarily hold an order for payment review, security checks, or other reasonable verification procedures. If we are unable to fulfill an order, we will notify you and explain the available options.

If we cannot fulfill an order or an item becomes unavailable, we will handle cancellation, notification, and any applicable refund in accordance with the circumstances and applicable law.

Nothing in this section limits any mandatory cancellation or refund rights that apply to your purchase.

6. Refund Methods and Processing Times

Approved monetary refunds will generally be issued to the original payment method where possible.

In appropriate circumstances, we may offer store credit, a replacement, or another proposed resolution. We will explain the amount and applicable conditions and obtain your agreement before proceeding where required.

Store credit will not be imposed in place of a monetary refund required by law. If a replacement or partial refund is proposed as a resolution, we will explain the arrangement and obtain your agreement where applicable.

We will confirm the affected order or items and the refund amount. Taxes and shipping charges will be handled in accordance with applicable law and the circumstances of the resolution. A refund for an individual item does not necessarily mean that the entire order will be canceled or refunded in full.

Once a refund has been issued, please allow approximately 5–10 business days for it to appear in your account, depending on your payment provider or financial institution. Actual processing times may vary.

This estimate concerns the time required for a processed refund to appear in your account. It does not extend any applicable legal deadline for issuing a refund.

If your refund has not appeared after the expected processing period, please contact us with your order number so we can help verify the transaction.

7. Lost, Delayed, or Undelivered Shipments

If your package is delayed, appears lost, or is marked as delivered but you have not received it, please contact us at shop@thecollectiblecard.com.

We will review the tracking information and, where appropriate, work with the carrier or relevant service provider to investigate.

We may ask you to confirm your shipping address, check with household members or building management, or provide other reasonable information relevant to the claim.

A carrier's delivery confirmation does not automatically resolve every claim. We will consider the available evidence and circumstances before determining the appropriate next steps.

Depending on the circumstances and applicable requirements, a resolution may include reshipment, replacement, or a refund.

Shipping Protection may provide additional benefits for eligible shipping incidents, subject to the terms disclosed before purchase. Purchasing Shipping Protection is not a prerequisite for remedies that we are legally required to provide.

For additional information about shipping methods, estimated delivery times, and Shipping Protection, please refer to our Shipping & Delivery Policy.

Carrier investigations and response times may vary. Although we cannot guarantee a particular carrier investigation timeline or outcome, we will review the available information and communicate with the relevant parties where appropriate.

8. Return Instructions

Please contact us before returning any item. We will review your request and provide the appropriate return instructions and address.

Do not send a return to an address obtained from an unofficial source or ship an item back without first contacting us.

Where a return is approved because of our error or a qualifying product issue, we will explain the return shipping arrangements and cover reasonable required return costs as applicable.

For any discretionary return we agree to accept, we will explain the applicable conditions and costs before the return is arranged.

Please retain the original packaging and avoid further handling that could alter the condition of a collectible after identifying a problem. However, opening a product does not automatically eliminate a valid claim concerning a defect or an issue that could only be discovered after opening.

Nothing in this section restricts any return or other remedy required by applicable law.

9. Customer Support and Contact Information

Our customer support team provides assistance by email Monday through Friday. Support is not regularly available on weekends, and public holidays may affect response times.

For questions about returns, refunds, order cancellations, damaged items, or shipping issues, please contact:

Store: TheCollectibleCard.com
Email: shop@thecollectiblecard.com
Support Hours: Monday through Friday
Return Address: Provided by our support team when a return is authorized.

Please include your order number and a clear description of your issue so we can locate your purchase and assist you efficiently.

For delivery-related inquiries, we will review the available tracking information and advise you of the next steps where appropriate.

10. Applicable Law and Consumer Rights

This policy is subject to applicable laws and regulations. Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.