Shipping & Delivery Policy

Last Updated: October 23, 2026

At TheCollectibleCard.com, we aim to process and ship orders carefully so your collectible cards and sealed products arrive as expected. This policy explains our order processing, shipping, delivery estimates, and optional Shipping Protection.

If you have questions about your order, please contact us at shop@thecollectiblecard.com and include your order number.

1. Order Processing

Orders are generally processed within 1–2 business days after payment is confirmed.

Processing times may be longer during holidays, promotional periods, inventory checks, or payment verification. Orders are not considered shipped until they have been handed over to the shipping carrier.

Preorder items may follow a different processing and shipping schedule. Please refer to the relevant product listing for any disclosed release or estimated shipping dates.

2. Shipping Destinations and Delivery Estimates

We ship from our U.S. warehouse and offer delivery to the United States, Canada, and other international destinations available at checkout.

Estimated transit times after dispatch are:

- United States: 5–10 business days

- Canada: 7–15 business days

- Other international destinations: 7–15 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather, customs clearance, holidays, or other circumstances beyond our control.

The shipping methods and applicable shipping charges available for your order will be displayed at checkout.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, we generally provide a shipping confirmation email with tracking information when available.

Tracking updates may take time to appear after the carrier receives the package. Please allow reasonable time for the tracking information to update.

If tracking has not updated for an extended period or your package appears to be delayed, please contact us at shop@thecollectiblecard.com.

4. Shipping Fees, Taxes, and Customs

Standard shipping fees are calculated or applied according to the shipping method and rates displayed at checkout.

Shipping fees are separate from any optional Shipping Protection fee.

Applicable taxes and duties will be handled according to the information displayed at checkout. For international shipments, additional customs duties, import taxes, or other charges may apply if they have not been collected or prepaid at checkout. Customers are responsible for such charges where applicable under the relevant customs rules and applicable law.

Please ensure your shipping address and contact details are accurate before completing your order.

5. Shipping Protection

Optional Shipping Protection is available at checkout for an additional fee calculated at 2% of the order value. The applicable fee will be displayed before you complete your purchase.

Shipping Protection is separate from standard shipping charges and is optional.

Subject to the applicable coverage terms, Shipping Protection may cover:

- Package loss: The package has not been received and the available tracking information supports a potential loss claim.

- Goods damaged during transit: Products are damaged due to circumstances arising during shipping.

- Delivery delays: For eligible delays beyond the expected delivery date, customers may receive a one-time compensation of $5 USD or the equivalent in local currency, subject to the applicable eligibility requirements.

- Incorrect delivery address caused by the carrier: Additional costs may be reviewed when the carrier delivers a package to an incorrect address despite the customer having provided an accurate shipping address at checkout.

For eligible claims involving lost or damaged goods, the maximum compensation will not exceed the purchase value of the affected goods, subject to the applicable coverage terms.

All claims are reviewed individually based on tracking information, supporting evidence, and the circumstances of the incident. Purchasing Shipping Protection does not guarantee automatic compensation.

Shipping Protection does not replace our responsibility to fulfill orders correctly or our legal obligations regarding incorrect, missing, defective, or materially misdescribed items.

Customers who do not purchase Shipping Protection retain all rights and remedies available under applicable law.

6. Delayed, Lost, or Undelivered Packages

If your package is delayed, appears lost, or is marked as delivered but you have not received it, please contact us at shop@thecollectiblecard.com.

We will review the available tracking information and, where appropriate, work with the shipping carrier or relevant service provider to investigate.

We may ask you to confirm your shipping address, check with household members or building management, or provide other reasonable information relevant to the investigation.

A carrier's delivery confirmation does not automatically resolve every claim. We will consider the available evidence and circumstances before determining the appropriate next steps.

Depending on the circumstances, applicable policy terms, and applicable law, a resolution may include reshipment, replacement, or a refund.

Carrier investigation timelines and outcomes may vary. We will make reasonable efforts to assist but cannot guarantee a particular investigation timeline or outcome.

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please include:

- Your order number.

- A description of the issue.

- Clear photographs of the affected product, where applicable.

- Photographs of the shipping label, outer packaging, and protective packaging, where available.

Please retain the original packaging while we review your report. If photographs are unavailable, explain the circumstances so we can consider other available evidence.

We will review the order details and supporting information. Depending on the circumstances, an appropriate resolution may include sending a missing item, replacing an incorrect or damaged item, or issuing a refund for the affected item.

If an item is damaged and you agree to keep it, we may offer a partial refund after explaining the proposed amount and obtaining your agreement.

The 7-day reporting period is intended to help us investigate promptly and does not automatically eliminate any rights or remedies available under applicable law.

8. Incorrect Addresses and Returned Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to correct it before dispatch, but changes cannot be guaranteed once fulfillment has begun.

If a package is returned because of an incorrect address, an unsuccessful delivery, or a refusal to accept delivery, we will review the circumstances and contact you regarding available options.

Any additional shipping costs or refund adjustments will be handled according to the circumstances, our applicable policies, and applicable law.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at shop@thecollectiblecard.com and include your order number.

We will make reasonable efforts to accommodate requests before fulfillment or dispatch begins. However, we cannot guarantee that a change or cancellation can be completed once processing has started or the order has shipped.

Nothing in this section limits any cancellation or refund rights available under applicable law.

10. Contact Us

For questions about shipping, tracking, delivery delays, damaged packages, or Shipping Protection, please contact:

Store: TheCollectibleCard.com
Email: shop@thecollectiblecard.com
Support Hours: Monday through Friday

Please include your order number and a clear description of your issue so we can assist you efficiently.

Thank you for shopping with TheCollectibleCard.com.